In most cases, we are able to accept returns or replace items up to 3 months after the order date. The item(s) must be clean, unwashed, and in its original packaging, if applicable.
Please note that shipping fees and commissioned artworks are non-refundable.
We are unable to process direct exchanges of merchandise. For some orders, we can accept a return for a refund. You are free to reorder the item in the size/color/cut that you prefer. If you would like to return an item for a refund, please email us at (info@naturah.net).
-
Damaged Item
Send us an email (info@naturah.net) and describe the kind of damage that the item has incurred. Pictures are appreciated.
Once we receive your email, we will set up a replacement order as soon as possible. Replacement orders usually ship within 3 – 5 business days.
--
Missing Order
Please allow 2 – 4 weeks for your order to arrive when shipping within the US. Get in touch with us at info@naturah.net if your order has still not arrived after that time.
We can reship most lost orders but we will first ask you to verify your address so we know there were no issues that might have caused the package to be returned or misdelivered. Send us an email at info@naturah.net and please include your order number.
If the address needs to be amended in any way, we will need to collect a secondary shipping fee.
